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AUSCERT External Security Bulletin Redistribution
ESB-2017.1112
Cisco Finesse for Cisco Unified Contact Center Enterprise
Information Disclosure Vulnerability
5 May 2017
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AusCERT Security Bulletin Summary
---------------------------------
Product: Cisco Finesse for Cisco Unified Contact Center Enterprise
Publisher: Cisco Systems
Operating System: Cisco
Impact/Access: Access Confidential Data -- Remote/Unauthenticated
Resolution: Patch/Upgrade
CVE Names: CVE-2017-6626
Original Bulletin:
https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce
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Cisco Security Advisory
Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
Advisory ID: cisco-sa-20170503-finesse-ucce CVE-2017-6626
First Published: 2017 May 3 16:00 GMT
Version 1.0: Final
Workarounds: No workarounds available
Cisco Bug IDs: CSCvc08314
CVSS Score:
Base 5.3, Temporal 5.3
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N/E:X/RL:X/RC:X
Summary
A vulnerability in the Cisco Finesse Notification Service for Cisco Unified
Contact Center Enterprise (UCCE) could allow an unauthenticated, remote
attacker to retrieve information from agents using the Finesse Desktop.
The vulnerability is due to the existence of a user account that has an
undocumented, hard-coded password. An attacker could exploit this
vulnerability by using the hard-coded credentials to subscribe to the
Finesse Notification Service, which would allow the attacker to receive
notifications when an agent signs in or out of the Finesse Desktop, when
information about an agent changes, or when an agent's state changes.
There are no workarounds that address this vulnerability.
This advisory is available at the following link:
https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce
Affected Products
Vulnerable Products
This vulnerability affects Cisco Finesse for Cisco Unified Contact Center
Enterprise (UCCE). For information about affected software releases,
consult the Cisco bug ID(s) at the top of this advisory.
Products Confirmed Not Vulnerable
No other Cisco products are currently known to be affected by this
vulnerability.
Cisco has confirmed that Cisco Unified Contact Center Express (UCCX) is not
affected by this vulnerability.
Workarounds
There are no workarounds that address this vulnerability.
Fixed Software
For information about fixed software releases, consult the Cisco bug ID(s)
at the top of this advisory.
When considering software upgrades, customers are advised to regularly
consult the advisories for Cisco products, which are available from the
Cisco Security Advisories and Alerts page, to determine exposure and a
complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded
contain sufficient memory and confirm that current hardware and software
configurations will continue to be supported properly by the new release.
If the information is not clear, customers are advised to contact the Cisco
Technical Assistance Center (TAC) or their contracted maintenance
providers.
Exploitation and Public Announcements
The Cisco Product Security Incident Response Team (PSIRT) is not aware of
any public announcements or malicious use of the vulnerability that is
described in this advisory.
Source
This vulnerability was found during internal testing.
Cisco Security Vulnerability Policy
To learn about Cisco security vulnerability disclosure policies and
publications, see the Security Vulnerability Policy. This document also
contains instructions for obtaining fixed software and receiving security
vulnerability information from Cisco.
URL
https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce
Revision History
Version Description Section Status Date
1.0 Initial public release. - Final 2017-May-03
Legal Disclaimer
THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND
OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT
OR MATERIALS LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES
THE RIGHT TO CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME.
A standalone copy or paraphrase of the text of this document that omits the
distribution URL is an uncontrolled copy and may lack important information
or contain factual errors. The information in this document is intended for
end users of Cisco products.
Cisco Security Vulnerability Policy
To learn about Cisco security vulnerability disclosure policies and
publications, see the Security Vulnerability Policy. This document also
contains instructions for obtaining fixed software and receiving security
vulnerability information from Cisco.
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