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AUSCERT External Security Bulletin Redistribution
Cisco Unified Customer Voice Portal Operations Console
Privilege Escalation Vulnerability
21 September 2017
AusCERT Security Bulletin Summary
Product: Cisco Unified Customer Voice Portal
Publisher: Cisco Systems
Operating System: Cisco
Impact/Access: Administrator Compromise -- Existing Account
CVE Names: CVE-2017-12214
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Cisco Security Advisory
Cisco Unified Customer Voice Portal Operations Console Privilege Escalation
Advisory ID: cisco-sa-20170920-cvp
First Published: 2017 September 20 16:00 GMT
Version 1.0: Final
Workarounds: No workarounds available
Cisco Bug IDs:
Base 8.8 CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H/E:X/RL:X/RC:X
A vulnerability in the Operations, Administration, Maintenance, and
Provisioning (OAMP) credential reset functionality for Cisco Unified Customer
Voice Portal (CVP) could allow an authenticated, remote attacker to gain
The vulnerability is due to a lack of proper input validation. An attacker
could exploit this vulnerability by authenticating to the OAMP and sending a
crafted HTTP request. A successful exploit could allow the attacker to gain
administrator privileges. The attacker must successfully authenticate to the
system to exploit this vulnerability.
Cisco has released software updates that address this vulnerability. There are
no workarounds that address this vulnerability.
This advisory is available at the following link:
This vulnerability affects Cisco Unified Customer Voice Portal (CVP) running
software release 10.5, 11.0, or 11.5.
To determine which release of Cisco Unified CVP software is running,
administrators can use a web browser to connect to the Cisco Unified CVP
client via HTTPS. The release number appears on the software home page. The
following is an example of the text that may appear on the home page:
Cisco Unified Customer Voice Portal
Products Confirmed Not Vulnerable
No other Cisco products are currently known to be affected by this
There are no workarounds that address this vulnerability.
Cisco has released free software updates that address the vulnerability
described in this advisory. Customers may only install and expect support for
software versions and feature sets for which they have purchased a license. By
installing, downloading, accessing, or otherwise using such software upgrades,
customers agree to follow the terms of the Cisco software license:
Additionally, customers may only download software for which they have a valid
license, procured from Cisco directly, or through a Cisco authorized reseller
or partner. In most cases this will be a maintenance upgrade to software that
was previously purchased. Free security software updates do not entitle
customers to a new software license, additional software feature sets, or
major revision upgrades.
When considering software upgrades, customers are advised to regularly consult
the advisories for Cisco products, which are available from the Cisco Security
Advisories and Alerts page, to determine exposure and a complete upgrade
In all cases, customers should ensure that the devices to be upgraded contain
sufficient memory and confirm that current hardware and software
configurations will continue to be supported properly by the new release. If
the information is not clear, customers are advised to contact the Cisco
Technical Assistance Center (TAC) or their contracted maintenance providers.
Customers Without Service Contracts
Customers who purchase directly from Cisco but do not hold a Cisco service
contract and customers who make purchases through third-party vendors but are
unsuccessful in obtaining fixed software through their point of sale should
obtain upgrades by contacting the Cisco TAC:
Customers should have the product serial number available and be prepared to
provide the URL of this advisory as evidence of entitlement to a free upgrade.
This vulnerability is fixed in Cisco Unified Customer Voice Portal software
release 11.6 or later. The software can be downloaded from the Software Center
on Cisco.com by navigating to Downloads Home > Products > Customer
Collaboration > Options for Contact Center Solutions > Unified Customer Voice
Note: There are Engineering Specials (ES) available for release trains 10.5,
11.0, and 11.5. Please contact the Cisco TAC for these ES releases which are
not available from the Software Center on Cisco.com, or download the releases
from the following locations.
For Cisco Unified CVP 10.5(1)_ES31 - Release 10.5(1)_ES31
For Cisco Unified CVP 11.0(1)_ES27 - Release 11.0(1)_ES27
For Cisco Unified CVP 11.5_ES13 - Release 11.5(1)_ES13
Exploitation and Public Announcements
The Cisco Product Security Incident Response Team (PSIRT) is not aware of any
public announcements or malicious use of the vulnerability that is described
in this advisory.
This vulnerability was found during the resolution of a Cisco TAC support
Version Description Section Status Date
1.0 Initial public release. -- Final 2017-September-20
THIS DOCUMENT IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF
GUARANTEE OR WARRANTY, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR USE. YOUR USE OF THE INFORMATION ON THE DOCUMENT OR MATERIALS
LINKED FROM THE DOCUMENT IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO
CHANGE OR UPDATE THIS DOCUMENT AT ANY TIME.
A standalone copy or paraphrase of the text of this document that omits the
distribution URL is an uncontrolled copy and may lack important information or
contain factual errors. The information in this document is intended for end
users of Cisco products.
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