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AUSCERT External Security Bulletin Redistribution
Security Notice for CA Service Desk Manager
21 January 2019
AusCERT Security Bulletin Summary
Product: CA Service Desk Manager
Publisher: CA Technologies
Operating System: Linux variants
Impact/Access: Increased Privileges -- Existing Account
Access Confidential Data -- Remote/Unauthenticated
CVE Names: CVE-2018-19635 CVE-2018-19634
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CA20190117-01: Security Notice for CA Service Desk Manager
Issued: January 17, 2019
Last Updated: January 17, 2019
CA Technologies Support is alerting customers to multiple potential
risks with CA Service Desk Manager. Multiple vulnerabilities exist
that can allow a remote attacker to access sensitive information or
possibly gain additional privileges. CA published solutions to
address the vulnerabilities.
The first vulnerability, CVE-2018-19634, is due to how survey access
is implemented. A malicious actor can access and submit survey
information without authentication.
The second vulnerability, CVE-2018-19635, allows for a malicious
actor to gain additional privileges.
CA Service Desk Manager 14.1
CA Service Desk Manager 17
How to determine if the installation is affected
CA Service Desk Manager r14.1:
Versions prior to 14.1.05.1 are vulnerable.
CA Service Desk Manager r17 Windows:
Versions 184.108.40.206 and prior without the 220.127.116.11 language patch in
the solution section are vulnerable
CA Service Desk Manager r17 Linux:
Versions prior to 18.104.22.168 are vulnerable
CA Technologies published the following solutions to address the
CA Service Desk Manager r14.1:
Update to CA Service Desk Manager 14.1.05.1. The rollup patches are
available on the CA Service Desk Manager 14.1 Solutions & Patches
Windows - SO05733
Sun - SO05716
Linux - SO05715
CA Service Desk Manager R17 Linux:
Update to 22.214.171.124 from the CA Service Desk Manager 17.1 Solutions
& Patches page.
CA Service Desk Manager R17 Windows:
Update to 126.96.36.199. Alternatively, update to 188.8.131.52 and install the
corresponding language patch for the Service Desk Manager
installation. All fixes are available on the CA Service Desk Manager
17.1 Solutions & Patches page.
Chinese - SO06055
English - SO06036
French - SO06051
French Canadian - SO06039
German - SO06037
Italian - SO06052
Japanese - SO06053
Portuguese - SO06054
Spanish - SO06038
CVE-2018-19634 - CA Service Desk Manager survey access
CVE-2018-19635 - CA Service Desk Manager privilege escalation
CVE-2018-19634 and CVE-2018-19635 - Bui Duy Hiep
Version 1.0: 2019-01-17 - Initial Release
CA customers may receive product alerts and advisories by subscribing
to Proactive Notifications.
Customers who require additional information about this notice may
contact CA Technologies Support at http://support.ca.com/.
To report a suspected vulnerability in a CA Technologies product,
please send a summary to CA Technologies Product Vulnerability
Response at vuln <AT> ca.com
Copyright 2019 Broadcom. All Rights Reserved. The term "Broadcom"
refers to Broadcom Inc. and/or its subsidiaries. Broadcom, the pulse
logo, Connecting everything, CA Technologies and the CA technologies
logo are among the trademarks of Broadcom. All trademarks, trade
names, service marks and logos referenced herein belong to their
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