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             AUSCERT External Security Bulletin Redistribution

                Security Notice for CA Service Desk Manager
                              21 January 2019


        AusCERT Security Bulletin Summary

Product:           CA Service Desk Manager
Publisher:         CA Technologies
Operating System:  Linux variants
Impact/Access:     Increased Privileges     -- Existing Account      
                   Access Confidential Data -- Remote/Unauthenticated
Resolution:        Patch/Upgrade
CVE Names:         CVE-2018-19635 CVE-2018-19634 

Original Bulletin: 

- --------------------------BEGIN INCLUDED TEXT--------------------

CA20190117-01: Security Notice for CA Service Desk Manager

Issued: January 17, 2019
Last Updated: January 17, 2019

CA Technologies Support is alerting customers to multiple potential
risks with CA Service Desk Manager. Multiple vulnerabilities exist
that can allow a remote attacker to access sensitive information or
possibly gain additional privileges. CA published solutions to
address the vulnerabilities.

The first vulnerability, CVE-2018-19634, is due to how survey access
is implemented. A malicious actor can access and submit survey
information without authentication.

The second vulnerability, CVE-2018-19635, allows for a malicious
actor to gain additional privileges.

Risk Rating



All platforms

Affected Products

CA Service Desk Manager 14.1
CA Service Desk Manager 17

How to determine if the installation is affected

CA Service Desk Manager r14.1:
Versions prior to are vulnerable.

CA Service Desk Manager r17 Windows:
Versions and prior without the language patch in
the solution section are vulnerable

CA Service Desk Manager r17 Linux:
Versions prior to are vulnerable


CA Technologies published the following solutions to address the

CA Service Desk Manager r14.1:

Update to CA Service Desk Manager The rollup patches are
available on the CA Service Desk Manager 14.1 Solutions & Patches

Windows - SO05733
Sun - SO05716
Linux - SO05715

CA Service Desk Manager R17 Linux:
Update to from the CA Service Desk Manager 17.1 Solutions
& Patches page.

CA Service Desk Manager R17 Windows:
Update to Alternatively, update to and install the
corresponding language patch for the Service Desk Manager
installation. All fixes are available on the CA Service Desk Manager
17.1 Solutions & Patches page.

Chinese - SO06055
English - SO06036
French - SO06051
French Canadian - SO06039
German - SO06037
Italian - SO06052
Japanese - SO06053
Portuguese - SO06054
Spanish - SO06038


CVE-2018-19634 - CA Service Desk Manager survey access
CVE-2018-19635 - CA Service Desk Manager privilege escalation


CVE-2018-19634 and CVE-2018-19635 - Bui Duy Hiep

Change History

Version 1.0: 2019-01-17 - Initial Release

CA customers may receive product alerts and advisories by subscribing
to Proactive Notifications.

Customers who require additional information about this notice may
contact CA Technologies Support at http://support.ca.com/.

To report a suspected vulnerability in a CA Technologies product,
please send a summary to CA Technologies Product Vulnerability
Response at vuln <AT> ca.com

Copyright 2019 Broadcom. All Rights Reserved. The term "Broadcom"
refers to Broadcom Inc. and/or its subsidiaries. Broadcom, the pulse
logo, Connecting everything, CA Technologies and the CA technologies
logo are among the trademarks of Broadcom. All trademarks, trade
names, service marks and logos referenced herein belong to their
respective companies.

- --------------------------END INCLUDED TEXT--------------------

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