Protect yourself against future threats.
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AUSCERT External Security Bulletin Redistribution
ESB-2019.2075
[DLA 1816-1] otrs2 security update
12 June 2019
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AusCERT Security Bulletin Summary
---------------------------------
Product: otrs2
Publisher: Debian
Operating System: Debian GNU/Linux 8
UNIX variants (UNIX, Linux, OSX)
Impact/Access: Create Arbitrary Files -- Remote with User Interaction
Access Confidential Data -- Remote/Unauthenticated
Resolution: Patch/Upgrade
CVE Names: CVE-2019-12497 CVE-2019-12248
Original Bulletin:
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
Comment: This advisory references vulnerabilities in products which run on
platforms other than Debian. It is recommended that administrators
running otrs2 check for an updated version of the software for their
operating system.
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Package : otrs2
Version : 3.3.18-1+deb8u10
CVE ID : CVE-2019-12248 CVE-2019-12497
Two security vulnerabilities were discovered in the Open Ticket
Request System that could lead to information disclosure or privilege
escalation. New configuration options were added to resolve those
problems.
CVE-2019-12248
An attacker could send a malicious email to an OTRS system. If a
logged in agent user quotes it, the email could cause the browser to
load external image resources.
CVE-2019-12497
In the customer or external frontend, personal information of agents
can be disclosed like Name and mail address in external notes.
For Debian 8 "Jessie", these problems have been fixed in version
3.3.18-1+deb8u10.
We recommend that you upgrade your otrs2 packages.
Further information about Debian LTS security advisories, how to apply
these updates to your system and frequently asked questions can be
found at: https://wiki.debian.org/LTS
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===========================================================================
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