Why it's important

The AusCERT team offers support in incident response, actively gathering information from diverse channels to locate data that is relevant to you.  We take immediate action and follow well-defined protocols in order to obtain a resolution and satisfactory outcome  

AusCERT is a trusted intermediary, coordinating communication about incidents between affected parties.  

What's included

  • Response support & assistance AusCERT offers up to three hours of support per incident. If the incident requires further assistance, we assess the scope of the issue to determine if an analyst can be allocated (at cost).  Should the team be unable to provide further direct assistance (due to the nature of the incident), AusCERT offers unbiased recommendations or referrals to trusted providers. 
  • Dedicated skilled resource pool Access to our highly skilled team of analysts and developers who possess various certifications, including SANS GIAC, and are available to assist you through email, Slack, or our 24/7 telephone support hotline.  
  • Malware & log analysis Malware and log analysis support for your organisation through AusCERT malicious software and system log analysis. This entails identifying threats, recommending best practices and mitigation approaches against the threat.  

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Join a nationally trusted company and receive proactive and reactive advice and solutions to current threats and vulnerabilities.

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