Included as part of your AUSCERT Membership, our Incident Support Service assists your organisation in responding to, understanding, and managing cyber incidents.
As Australia’s first Cyber Emergency Response Team, as well as being one of the longest-standing CERTs globally, AUSCERT brings more than three decades of experience and a strong network of international partners. This global reach enables the delivery of high‑quality threat intelligence to support your organisation in times of need.
Members receive trusted and unbiased advice to support their organisation in times of need. The AUSCERT team draws upon over three decades of experience and global threat intelligence sources to provide tailored advice, technical guidance, and collaborative support.
AUSCERT delivers this support through a well‑established process: our experienced analysts triage incoming requests, provide clear guidance for understanding and responding to cyber incidents, and offer timely, actionable recommendations. With no limits on the number of requests, members have 24/7 access to certified experts, whenever support is needed.
Our analyst team is on call 24 hours a day, 365 days a year.
Members receive specialist support when they report phishing or other malicious activity on domains or websites affecting their organisation. The AUSCERT team analyses the evidence and manages the takedown process on the member’s behalf. Requests are escalated to hosting service providers, domain registrars, and major security intelligence services to ensure rapid remediation.
Members can also report general phishing or malicious content hosted on domains that is not directly affecting their organisation. These reports feed into AUSCERT’s Malicious URL Feed, helping to identify and reduce harmful content, supporting a coordinated community response.
Malware and log analysis support is available for your organisation through AUSCERT via our toolkits and analysis platforms. This entails identifying threats, recommending best practices and mitigation approaches against the threat.