Included as part of your AUSCERT Membership, our Incident Support Service assists your organisation in responding to, understanding, and managing cyber incidents and attacks from around the world.
As an independent, not-for-profit organisation, we offer trusted, unbiased advice and tailored solutions. AUSCERT is proud to be Australia’s first Cyber Emergency Response Team and one of the longest-running CERTs globally. With over three decades of experience and a strong network of international partners, we draw on global threat intelligence to support your organisation in times of need
AUSCERT provides expert support during cyber incidents by actively gathering intelligence from diverse and trusted sources to identify and respond to threats relevant to your organisation. Our team works swiftly, following established protocols to help achieve timely and effective resolutions. We act as a trusted sounding board offering tailored advice, technical guidance, and collaborative support throughout the incident response process. Unlike many vendors, we don’t place limits on the number of requests you can make.
Access to our highly skilled team of analysts and developers who possess various certifications, including SANS GIAC, and are available to assist you through email, Slack, or our 24/7 telephone support hotline.
AUSCERT’s Phishing Takedown service is designed to assist your organisation from a multitude of phishing attacks. If your organisation’s brand is used on a phishing web site, or if spear phishing targets your organisation, AUSCERT can utilise its worldwide contact network to request the removal of the malicious website.
Malware and log analysis support is available for your organisation through AUSCERT via our toolkits and analysis platforms. This entails identifying threats, recommending best practices and mitigation approaches against the threat.